As a business, you may get a number calls coming from potential clients or clients themselves about business. When it comes to phone calls, they will set up your calls so they will be forwarded directly to your phone - if this is what you want. Hence, you may have a virtual office but you are assured you will not miss any potential client calls. These offices also have mail receiving and sorting services for your business mail needs. He may even go to the extent of designing the new web page for your business website, something that you would have had to outsource if you had a live-in secretary. Whether your virtual secretary does some outsourcing for his services really isn't a bother to you. It is not required on your part to maintain a full time staff to deal with handling of calls. Mails can also be redirected to you. A virtual workplace would allow you to use all the services which are provided by an in-house receptionist. Such a workplace can reply your emails, respond to faxed messages, answer phone calls etc. You can also customize the arrangement of such services as per your business requirements.